FLOFARE Return & Refund Policy

At FLOFARE, we are committed to providing high-quality floral foam products to support your creative floral arrangements. We carefully inspect all orders for quality and securely package them for shipping to ensure they arrive in the best condition.

Return & Refund Eligibility

If you receive a damaged or defective product, please contact us within 24 hours of delivery at orders@flofare.com with clear photographic evidence of the affected item(s). Based on the issue, we will offer:

• Replacement products
• A partial or full refund (at our discretion)

FLOFARE may require the return of the product before processing a refund.

Conditions Not Covered for Refunds or Replacements

We are not responsible for damages resulting from:

• Customer mishandling or improper storage of the product
• Deliveries left unattended in inclement weather
• Lost, delayed, or mishandled shipments by the carrier

Request Process

All refund or replacement requests must be submitted within 24 hours of receiving your order along with photographic proof of the affected product(s).

For any questions or concerns, please contact us at orders@flofare.com.